We only ship the UK.
It can take up to 10 working days to full create and process your order. You will receive and email stating when we have received your order and another email once your item(s) have been dispatched. Your chosen delivery method will be on your email that you receive from us. If it has surpassed the 10 working days from the point of order – please contact us as soon as possible. The tracking available to us as a company via the courier is only live for 3 months. If this has expired and you have failed to contact us within the 3 month time frame then we will be unable to assist you in your enquiry any further.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns PolicyWe offer a full 14 day money back guarantee if you are not satisfied with your purchase*. This 14 day guarantee starts from the day that you receive your purchase. If you are not satisfied with your order you must inform us within 14 days of receiving your purchase via email firstname.lastname@example.org. If you inform us after this period then unfortunately we can’t offer you a refund or exchange.
Once we have acknowledged your return request, you then have a further 14 days to ensure it arrives at our UK returns warehouse. If your return isn't received within 14 days of your original return request date, then unfortunately can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If, when we receive the return, we deem that you have damaged the goods or they are not in a saleable condition, then the return will be denied and the items returned to you. Please note that you are responsible for all shipping costs.
Only we have the right to determine the returned products condition. We will notify you if your return is rejected.